Bluefin is able to provide replacement services for Bandai Tamashii Nations, Bandai Shokugan, Sentinel Toy, Comicave Studios for N. America. Please be advised that part replacement for Gundam model kits and other products from Bandai Hobby are limited to U.S. mailing addresses only. Gundam Model Kit part replacement services are temporarily suspended to meet past requests, but will return soon.
Due to the large volume of requests received, we are unable to follow up with your case if the information required below is missing components.
Item Replacement Policy for N. America
Replacement services may be provided for the following:
- Defects-missing components from package, duplicate components, item broken-in-package
- Wrong paint colors (e.g.blue instead of red)
- Broken/Lost/defective model kit components (Maximum of 6 parts per model kit purchase)
If you have purchased directly from us at an Anime Convention, you must have the Bluefin sales receipt in hand or your request will be denied.
If your inquiry satisfies any of the above and it has been less than 60 days from invoice/receipt date, send an email to the address on the warning sticker with subject line Your Name; Item Name, UPC number and please provide the following:
1. Description of the problem or defect your item has with pictures (For Gundam model kits please also list parts affected, e.g. A-5, C-13)
2. Pictures of the box including the side with the Bluefin warning sticker and side with the UPC code. We will not accept any inquiries without this sticker (Comicave Studios products currently do not need this requirement).
3. Copy of the invoice/receipt from the store you purchased your item from
4. Your contact information, including shipping address, email, phone number
After verifying information sent to us, it will be forwarded to our manufacturing partners to request replacement. It may take up 10 weeks for replacement to be mailed.
For figures we are unable to replace items that have color or tone inconsistencies or paint misapplication smaller than 5mm as these are variances within the mass production process and a byproduct of details that must be handpainted in.
There are instances for products that are older than 6 months of initial release date to have no more replacements available, please understand that limited production run of Tamashii Nations, Bandai Shokugan, and Sentinel Toy items means there may be items that cannot be replaced. Model kit part replacements follow the reproduction schedule of the corresponding model kit and may take up to 6 month if model has not been recently reproduced.